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Package Includes

System Overview and Features

• Current System Configuration is for 2x-PRI/T1 Line x 106 Extensions
• 8 Port Voicemail x 500 Mailboxes x 100+ Hours of Storage Time
• Unlimited  Auto Attendants
• Dial By Name Directory
• Call Recording
• Voicemail to E-mail
• HIGHLY EXPANDABLE!!
• 4 slots to house a mixture of extension cards and VCM cards
• Digital Station 8 card
• Phone 2 and Phone 8 cards
• VCM-32 and VCM-64 cards
• Optional trunk daughter card support:
• Analog Trunk Module 4 card
• PRI/T1-24 and PRI/T1-48 (24 and 48 channels respectively)
• BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
• Support for IP400 trunk and VCM cards using a Legacy Card Carrier
• Slot for smart card Feature Key – required for system operation as well as licensing of optional features.
• 9-pin DTE Port for maintenance.
• Support for up to 8 IP Office Expansion Modules (requires upgrade to Professional Edition):
• Phone modules (8, 16, 30)
• Digital Station modules (16, 30)
• Analog Trunk Module 16
• So8 module
• External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
• Audio input port for external music on hold source
• 48 Data channels
• Up to 30 Voicemail Pro ports
• Two 10/100 switched Ethernet ports (Layer 3)
• ACD

Voicemail Pro

• 8 Ports (expandable to 30 ports)
• 500 Mailboxes
• Unlimited Auto Attendants
• Unified Messaging
• Voicemail to E-mail
• Dial By Name Directory
• Call Recording
• PC/Server Required
• Storage Time 1GB = 1,000 Minutes of Storage Time (80GB Hard Drive = 80,000 Minutes Of Storage Time)
• Whisper Announce which prompts callers for information (usually their name) which is recorded and passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.
• Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined time.
• Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company's standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation.
• Call modules. Modules allow you to create sequences of actions that you want to share between a number of different call routing scenarios – like a “macro” in PC applications. These modules can be used to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail sites, thanks to its import and export functionality.
• Activation of the external relays on the IP Office system. For example, remotely checking the status of the office heating and then turning it on from your Mobile/Cell Phone on your drive in to work.
• Finally, a Speaking Clock, that takes its time from the Voicemail server, is built into Voicemail Pro to minimize call charges.

Key features of Voicemail Pro include:

• Voicemail Pro client, a graphical user interface for programming and configuring applications both locally and remotely.
• IVR for individual business requirements.
• Personal Numbering.
• Broadcast group messages.
• Audiotex and Auto-Attendant services (including dial by name).
• Sophisticated Queue Announcement facilities.
• Conditions (e.g. test if 'out of hours').
• Automatic and On Demand Call Recording with an option for ContactStore Search and replay of saved messages
• Voice Forms/Questionnaire Mailboxes (Campaign Manager).
• Personal distribution lists.
• Access to Database information for building Interactive Voice Response (IVR) systems.
• Tag information retrieved from a database to a call and deliver it with the call to an agent.
• Visual Basic (VB) Script support to allow the configuration of the Voice system through VB Scripts rather than Voicemail Pro call flows.
• Extended Personal Greetings to customize the information presented to a caller based upon the availability of a user.
• Text To Speech facilities to allow emails to be read out over the telephone and/or for database information to be read to a caller in 14 languages.
• Housekeeping facilities for the management of messages.
• Automatic detection and routing of Fax calls within Auto Attendants and within a subscriber's voicemail box.
• Forwarding of voicemail messages to Email systems via SMTP.
• Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
• Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
• Speaking Clock.
• 22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US), Finnish, French (France), French (Canadian), German, Greek, Hungarian, Japanese, Italian, Korean, Norwegian, Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin American), Swedish
• Support for TTY hearing impaired text phone
• Centralized voicemail within a multi-site IP Office environment.
• Networked Messaging with other Avaya voicemail systems.

Click here for more information on Voicemail Pro

(1) Avaya 5420 Executive Display Telephone

• Used on: Avaya IP Office only.
• Connect to: Digital Station (DS) port.
• Mounting: Desk or wall mountable.
• Adjustable Desk Stand: Yes - Supplied with phone.
• Display: 7 lines x 29 characters.
• Fixed Feature Buttons: 11 - Conference, Headset, Transfer, Drop, Redial, Speaker, Messages, Hold, Mute, Volume Up, Volume Down.
• Programmable Feature Buttons: 24 - arranged in 3 switchable display pages of 8 matching the 8 physical display buttons..
• Key Labels: Icons used on fixed feature keys. Display labels and icons used on 2 programmable feature keys.
• Speakerphone: Two-way handsfree speaker and microphone.  
• Hearing Aid Compatible: Yes.
• Message Waiting Indicator: Yes - also used as ringing call alert indicator.
• Personalized Ring Patterns: Yes - 8.
• Headset Socket: Yes.
• Embedded Applications: Speed Dial List (104) and Call Log (Missed, Incoming, Outgoing).
• Upgradeable Firmware: Yes.
• Optional Add-Ons: EU24 - requires phone to use an individual power supply unit (1151B1/B2).
• Color: Multi-grey.

(99) Avaya 5410 Executive Display Telephone

• Used on: Avaya IP Office only
• Connect to: Digital Station (DS) port
• Mounting: Desk or wall mountable
• Adjustable Desk Stand: Yes - Supplied with phone
• Display: 5 lines x 29 characters (168 x 80 pixel 4-grayscale).
• Fixed Feature Buttons: 11 - Conference, Headset, Transfer, Drop, Redial, Speaker, Messages, Hold, Mute, Volume Up, Volume Down
• Programmable Feature Buttons: 12 - in 2 switchable display pages of 6 matching the 6 physical display buttons.
• Key Labels: Icons used on fixed feature keys. Display labels and icons used on 2 programmable feature keys
• Speakerphone: Two-way handsfree speaker and microphone
• Hearing Aid Compatible: Yes
• Message Waiting Indicator: Yes - also used as ringing call alert indicator
• Personalized Ring Patterns: Yes - 8
• Headset Socket: Yes
• Embedded Applications: Speed Dial List (104) and Call Log (Missed, Incoming, Outgoing)
• Upgradeable Firmware: Yes
• Color: Multi-grey.
• Power Supply: From phone system