Avaya IP Office PhoneManager Pro

Select the license you'd like to purchase:

Avaya IP Office PhoneManager Pro software builds upon PhoneManager Lite by offering a wealth of additional features, including integration with contact management packages for screen popping, voicemail control with Voice Mail Pro, and personal phone number directory. CLI/ANI is presented as standard so you can see who's calling you before you even answer. The caller's phone number and name (if known to you) are clearly shown on your PC, allowing you to have a good idea what the call's about before you take it. Also shown is information on the actual number dialed, this could be your own Direct Dial In (DDI/DID) number, or a specific department within your organization, e.g. switchboard, sales, support or admin. This feature allows you to answer accordingly and gives you the flexibility to participate in multiple groups, particularly important for small businesses.

The same information is also displayed should a second call comein, allowing you to easily switch between calls or allow the second call to go to voicemail. You can choose to have the information pop-up on your PC automatically as soon as a call comes in, when you answer the call, or it can be instigated manually via a click of your mouse. PhoneManager’s call history keeps a record of all your received, outgoing and missed calls. Double-clicking on any item calls that number back to return a missed call, or to redial a previously called or received number. It even alerts you when you've received a new voic email and presents unread voicemails so they can be simply retrieved by a click of a button. PhoneManager features a "drag & drop" Busy Lamp Field and Direct Station Select. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. This feature allows you to see at a glance, who's available to take a call, who's already on a call and who's placed their phone on Do Not Disturb. Four Call Park areas, which can be shared between users and operators, or within a department, further add to the ease with which the entire call handling process is streamlined with PhoneManager.

Features

PhoneManager Pro builds upon PhoneManager Lite by offering the following additional features
Integration with Contact Management packages (i.e. Outlook, Goldmine, ACT! and Maximizer) to facilitate screen popping of the contact details of an incoming caller, dialing from the contact record with a simple mouse click and simple creation of new records with auto-insertion of the telephone number whilst on a call.

Voicemail box control in Intuity and IP Office modes

Agent Mode
Agent Mode operation, which allows the user to perform contact center functionality without needing a specially designed contact center, telephone i.e. one with dedicated keys such as log on/off. If your PhoneManager is also VoIP enabled then you can act as a contact center agent entirely through your PC

Queue monitoring (2 queues)

Distinctive ringing
Allows the configuring of distinct ringing on a per caller basis. PC sound files can be associated with incoming callers' numbers and then played through the PC speakers when a call is received from that number. This allows you to easily differentiate calls from important customers and clients, and those from unknown callers.

Door entry control

Time on call

Power Conference
Power Conference, which allows PhoneManager to be integrated with IP Office Power Conferencing. This allows the PhoneManager Pro users to book a conference and join a web conference. Note this feature is only available if permission is specified by your system administrator and the Power Conferencing system is available. (see the Power Conferencing section for further details).